Dedicated, named people
Not a shared queue. You get named professionals working your hours on your work only, with their own logins, targets and reporting line into your manager.
Professional Employee Services · PES
Staff who work
only for you.
Without the payroll.
Dedicated professional employees, on Akontec’s books, in Akontec’s office — under your daily direction.
Akontec Synergy Pvt Ltd · Serving clients in India, the US, the UK, the UAE, Australia & Singapore
01 — THE MATH
An employee costs far more than the salary you quote.
By the time a role is filled you have paid a recruiter, provisioned a desk, added employer PF and ESI, budgeted gratuity and bonus, absorbed the training months and accepted that the person may leave in year one. Professional Employee Services removes every one of those lines and replaces them with a single monthly figure for delivered work.
See indicative pricing →Hiring in-house
- Recruitment fees, job ads and interview time
- Employer PF, ESI, professional tax and TDS filing
- Gratuity and bonus provisioning
- Desk, power, internet, systems and licences
- Supervisor, trainer and quality headcount
- Paid leave, notice periods and re‑hiring on exit
- Idle capacity in a slow month
- Employment disputes and labour compliance exposure
With Akontec PES
- One monthly fee per professional employee
- Statutory obligations sit with Akontec as employer
- Workspace, hardware, internet and power included
- Team lead, trainer and quality cover built into the pod
- Cover arranged for leave and exits at our cost
- Scale up or release seats on notice
- Attrition handled by us — the seat stays filled
- Written SLA, monthly reporting, named owners
02 — WHAT PES IS
A managed employee,
A managed employee,
not a freelancer.
The person is recruited for your role, trained on your process, seated in our supervised facility and reports into your team every working day. Legally they are our employee. Operationally they are yours.
On our payroll, not yours
Akontec issues the appointment letter and runs the payroll. PF, ESI, professional tax, TDS, gratuity and statutory registers are our responsibility, not a line in your finance function.
Our office, our infrastructure
Managed workspace with power backup, redundant internet, CCTV, access control and IT support. No desk capex, no lease, no asset register on your side.
Supervision included
Team lead, trainer and quality cover are built into the engagement at published ratios — roughly one team lead to fifteen agents, one quality analyst to thirty.
Your shift, your calendar
IST, US, UK, Gulf or Australia hours. Six-day or five-day weeks. Weekend and overnight cover where the scope calls for it.
One predictable invoice
A fixed monthly rate per employee, agreed in Schedule A before the engagement starts. No recruitment fee, no separate infrastructure billing, no surprise pass-throughs.
03 — THE SAVING
Work out what the same
Work out what the same
role costs both ways.
Enter what one in-house employee actually costs you a month and how many you need. The model applies a 25% reduction, which is the band we typically quote against a like-for-like in-house cost. Your confirmed rate is set in writing after we scope the role.
Overhead covers employer PF and ESI, gratuity and bonus provisioning, desk and systems, recruitment amortised over the year, and supervision. Most Indian employers land between 30% and 45% once all of it is counted.
Illustrative comparison
True in-house cost / month₹0
Akontec PES / month₹0
Saved every month₹0
Saved over 12 months
₹0
Illustration only, not a quotation. Actual pricing depends on the role, skill band, shift and headcount.
25%typical reduction vs like-for-like in-house cost
15 dayssigned scope to first productive day
1:15team lead to employee supervision ratio
60 daysnotice to release a staffed seat
04 — ROLES
Eight functions we staff
Eight functions we staff
as a standing service.
If the work can be done from a desk with a headset, a browser and your systems, it can usually be run as a professional employee service. These are the roles we hold live pipelines for.
| Function | Typical roles | Common shift | Ramp |
|---|---|---|---|
| Customer support | Voice, chat and email agents, escalation desk, retention | 24×7 rota | 12–18 days |
| Back office & data | Order processing, data entry, verification, cataloguing | IST / US | 10–15 days |
| Finance & accounts | Bookkeeping, AR/AP, invoicing, reconciliation, payroll input | IST / UK | 15–25 days |
| IT & development | Web and app developers, QA, support engineers, DevOps assist | Overlap hours | 20–30 days |
| Digital marketing | SEO, paid media, social, content, marketplace listings | IST | 12–20 days |
| Sales & lead generation | Outbound callers, appointment setters, inside sales, CRM hygiene | US / UK / AU | 15–20 days |
| HR & recruitment | Sourcers, screeners, onboarding coordinators, HR admin | IST | 15–20 days |
| Design & creative | Graphic designers, video editors, presentation and print artwork | IST | 15–25 days |
Ramp windows assume the role brief, access and process documentation are with us at signature. Full role detail →
05 — PROCESS
Five steps from
Five steps from
enquiry to output.
Nothing about this is improvised. Every engagement runs the same sequence, with a named account manager, delivery manager, technical owner and billing owner from day one.
Read the full method →Scope the role
A 45-minute working call. We take the job description, the volumes, the tools, the hours and the quality bar, then write it back to you as a scope note.
Proposal & Schedule A
You receive the team shape, the monthly rate per employee, the SLA, the reporting pack and the exclusions. Schedule A fixes the commercials before anyone is hired.
Recruit & vet
We source against your brief, run the assessments, verify background and references, and put shortlisted candidates in front of you if you want the final call.
Train & certify
Product, process, tools and tone. Nobody touches live work until they clear the certification your team signs off on.
Go live & govern
Daily output, weekly review, monthly business review. Quality audits, an escalation ladder to director level, and cover arranged when someone is absent.
06 — WHAT YOU STOP CARRYING
The employment relationship
The employment relationship
sits with us.
Because the professional employee is engaged, appointed and paid by Akontec, the statutory employer obligations are ours to run and evidence.
Handled by Akontec
- Appointment letters and employment contracts
- Monthly payroll, payslips and salary disbursal
- Employer and employee PF contributions and returns
- ESI registration, contributions and claims support
- Professional tax, TDS deduction and Form 16
- Gratuity and bonus provisioning
- Leave records, attendance and statutory registers
- Exit formalities, full and final settlement
Kept by you
- What the work is and what good looks like
- Day-to-day priorities and task allocation
- Approval of the people put on your account
- Access to your systems, at the level you choose
- The commercial relationship with your own customers
In short: you direct the work. We carry the employment.
Structure, statutory positions and liabilities are set out in the Master Services Agreement for your engagement. Nothing on this page is legal or tax advice; confirm the treatment for your entity with your own adviser. Compliance detail →
07 — ENGAGEMENT MODELS
Three ways to buy
MODEL 01
MODEL 02
MODEL 03
Three ways to buy
the same capability.
Most clients start with a dedicated pod of three to five people and add seats once the process is stable and the numbers hold up.
Dedicated employee
One named professional, full time, working only your work. The default for continuous roles — support desks, bookkeeping, catalogue management, development.
- Minimum one seat
- Fixed monthly rate
- 60-day release notice
Managed pod
Three or more employees plus supervision, quality and training, run to an SLA. The right shape when volume matters more than individual names.
- Team lead included from seat three
- SLA and monthly business review
- Cross-trained cover for absence
Seasonal ramp
Trained capacity switched on for a peak — a sale season, a migration, a filing window, a product launch — then stood down without redundancy cost.
- Fixed-term, from one month
- Pre-agreed ramp-down date
- Same training and quality standard
08 — SECTORS
Domains we already run desks in
Sector knowledge shortens training. These are the areas where we have existing process libraries, quality frameworks and hiring pipelines.
Whose employee is the person, legally?
Akontec’s. We issue the appointment letter, run the payroll and carry the statutory obligations. You direct the work day to day, the same way you would direct any team member, but the employment relationship and its liabilities sit with us.
Is the 25% saving guaranteed?
No, and we will not write it as a guarantee. It is the band we typically quote against a like-for-like in-house cost once employer contributions, infrastructure, supervision and recruitment are counted. Your actual figure is confirmed in Schedule A once we scope the role.
Can I interview and choose the person?
Yes. Most clients take the final interview on shortlisted candidates. Some hand the whole selection to us against a written brief. Both are normal.
What if the person leaves or is absent?
The seat is our responsibility, not yours. We arrange cover for planned and unplanned absence and replace exits at our cost, with a cross-trained backup on pods so knowledge does not walk out of the door.
Where do they sit and how is my data protected?
In an Akontec-managed facility with access control, CCTV and supervised floors. Access to your systems is on your terms, under NDA, with the controls set out in our information security schedule.
What is the minimum commitment?
One employee. Staffed engagements carry a 60-day release notice; seasonal ramps run to a pre-agreed end date with no notice liability.
Next step
Tell us the role. We will send costed options in 48 hours.
Share the job, the volume and the hours you need covered. You get a written proposal with the exact team shape, the monthly figure, the ramp plan and what we will not promise.