Professional Employee Services covers desk-based work end to end — the people, their supervision, their workspace and their employment. Below is the full catalogue, the engagement models, and what is included in the monthly rate.
Inbound and outbound voice, live chat, email and ticket queues, social response, escalation handling, retention and win-back calling.
Order processing, document verification, KYC support, data entry and cleansing, catalogue and listing management, returns processing.
Bookkeeping, accounts receivable and payable, invoicing, bank and ledger reconciliation, expense processing, payroll input preparation, MIS packs.
Front-end and back-end developers, mobile developers, QA testers, application support engineers, and DevOps assistance under your architect’s direction.
Search optimisation, paid media operations, social media management, content production, email and WhatsApp campaigns, marketplace listing optimisation.
Outbound prospecting, appointment setting, inside sales, lead qualification, CRM hygiene and pipeline administration.
Sourcing, screening, interview coordination, offer administration, onboarding documentation and HR helpdesk for your own internal staff.
Graphic design, brand collateral, social creatives, video editing, presentation design, catalogue and print artwork.
The people, training and compliance standard are identical across all three. What changes is how capacity is committed and how it can be released.
| Dedicated employee | Managed pod | Seasonal ramp | |
|---|---|---|---|
| Best for | Continuous single-owner roles | Volume operations with an SLA | Peaks, migrations, launches |
| Minimum size | 1 employee | 3 employees | 3 employees |
| Supervision | Shared team lead | Dedicated team lead from seat 3, QA from seat 10 | Dedicated team lead |
| Direction | You, daily | You set targets, we run the floor | Joint, to a fixed plan |
| Reporting | Weekly summary | Daily dashboard + monthly business review | Daily through the peak |
| Term | Rolling | Rolling, 6-month typical | Fixed, 1–6 months |
| Release notice | 60 days | 60 days | None — ends on the agreed date |
| Rate basis | Per employee, per month | Per employee, per month + supervision | Per employee, per month, term-loaded |
There is no separate infrastructure bill, no recruitment fee and no training charge. If something is genuinely outside the rate, it is listed in Schedule A before you sign, not invoiced after the fact.
Anything in this column is agreed in writing and shown as a separate line on the invoice. Nothing is passed through with a hidden margin.
Every Akontec proposal carries this section. It is short, it is deliberate, and it has not cost us a client yet.
Share the job, the volume and the hours you need covered. You get a written proposal with the exact team shape, the monthly figure, the ramp plan and what we will not promise.