Twenty questions, answered plainly.

PES is a managed staffing service. Akontec recruits, employs and hosts a professional employee who works full time on your work, from our office, on our payroll, under your day-to-day direction. You pay one monthly fee per employee instead of carrying salary, statutory contributions, infrastructure, supervision and recruitment separately.

A recruitment agency finds a person, charges a placement fee and leaves. The employee then becomes yours, with all the payroll, compliance, infrastructure and attrition risk that comes with it. Under PES the person stays on our payroll indefinitely, we keep supervising and covering the seat, and there is no placement fee at all.

A freelancer works for several clients on their own terms and infrastructure. A PES employee is a full-time employee with fixed hours, a supervised workstation, a team lead, quality auditing, background verification and contractual cover for absence and exit.

Akontec's. We issue the appointment letter, run payroll and carry the statutory employer obligations, including PF, ESI, professional tax, TDS, gratuity and bonus. You direct the work; we carry the employment.

Not for these staff, because they are not your employees. Your own direct employees are unaffected and remain your responsibility. The exact structure and where each liability sits is set out in the Master Services Agreement, and you should confirm the treatment for your entity with your own legal and tax adviser.

No, and we will not write it as a guarantee. Twenty-five percent is the band we typically quote against a like-for-like in-house cost once employer contributions, workspace, supervision, recruitment and attrition are counted. The actual figure for your role is confirmed in writing in Schedule A after scoping.

Yes. Most clients take the final interview on candidates we shortlist. Others hand the whole selection to us against a written brief. Both are normal, and neither changes the price.

We start replacement recruitment on notice, overlap training where the notice period allows, and carry the cost. On pods we maintain a cross-trained backup so process knowledge does not leave with the individual.

Cover is arranged from within the account or the wider floor. On dedicated single seats we tell you the same day if cover is not possible, rather than letting you find it in the numbers a week later.

Yes. We run IST, Gulf, UK, US and Australia shift patterns, including overnight and weekend rotas. Night and weekend patterns carry a loading, which is shown on the proposal rather than added later.

The default is an Akontec-managed facility with access control, CCTV, supervised floors and redundant power and internet. Home working can be considered for specific roles, but it changes the security position and has to be agreed explicitly.

Through a mutual NDA, an individual confidentiality undertaking from every employee, a written information security schedule, named individual logins, least-privilege access, and same-day revocation on exit. A data protection annexure is added where personal data is processed.

One employee. Rolling staffed engagements carry a 60-day release notice. Seasonal ramps run to a pre-agreed end date with no notice liability.

Typically fifteen days from signed scope to first productive day for operations roles, and twenty to thirty days for technical or specialist roles. That assumes the role brief, system access and process documentation are with us at signature.

No. Recruitment, assessment, background verification, training, workstation and connectivity are inside the monthly rate. Licences bought in your name, telephony minutes and non-standard hardware are quoted separately and shown as their own invoice lines.

Up, by signed change note, with new seats live in roughly twelve to twenty days. Down, on sixty days' written notice per staffed seat, or on the agreed end date for a seasonal ramp.

Anything desk-based: customer support, back office and data, finance and accounting, IT and development, digital marketing, sales and lead generation, HR support, and design. If the work needs a licence or physical presence we do not have, we will tell you at scoping.

Yes. We serve clients in the United States, the United Kingdom, the UAE, Australia and Singapore alongside Indian clients, and invoice in USD, GBP, AED or INR as appropriate.

Daily output and attendance reporting, weekly operational review, monthly business review and quality audits at an agreed sample rate. You see the same numbers we manage on, not a curated summary.

Data returned in an agreed format, working copies deleted with written confirmation, access revoked on the last working day, documentation and process knowledge handed over, and thirty days of transition support. All of it is written into the agreement at the start.