SECTOR 01
eCommerce & marketplaces
Catalogue and listing management, order processing, returns and refunds, seller-central operations, customer chat and email, marketplace health monitoring.
- Amazon, Flipkart and Meesho seller operations
- Catalogue enrichment and listing quality
- Order-to-dispatch turnaround management
- Returns, claims and dispute handling
Typical desk: 4–12 employees
SECTOR 02
Healthcare & medical billing
Revenue cycle support, eligibility verification, charge entry, claim status follow-up, denial management, patient scheduling and non-clinical helpdesk.
- US healthcare RCM and medical billing support
- AR follow-up and denial resolution
- Eligibility and benefits verification
- Appointment scheduling desks
Typical desk: 6–25 employees
SECTOR 03
Mobility, taxi & dispatch
24×7 booking and dispatch desks, driver onboarding and support, rider escalation, trip dispute resolution, fleet coordination and safety follow-up.
- Round-the-clock dispatch coverage
- Driver onboarding and document verification
- Rider complaint and refund handling
- Live trip monitoring support
Typical desk: 8–30 employees
SECTOR 04
Real estate & construction
Enquiry qualification, site-visit scheduling, CRM hygiene, documentation support, vendor coordination, tender and estimation assistance.
- Inbound enquiry qualification and routing
- Site visit scheduling and follow-up
- Project documentation and MIS
- Vendor and subcontractor coordination
Typical desk: 3–10 employees
SECTOR 05
SaaS & technology
Tier-one product support, onboarding and implementation assistance, QA testing, developer capacity, documentation and community moderation.
- 24×7 live chat and email support
- Onboarding and customer success assistance
- Manual and regression QA
- Dedicated development capacity
Typical desk: 4–20 employees
SECTOR 06
Finance, accounting & collections
Bookkeeping, reconciliation, invoicing, AR and AP, expense processing, MIS packs, and first-party collections and recovery calling.
- Month-end close support
- AR collections and recovery desks
- Invoice processing and vendor queries
- Management reporting packs
Typical desk: 3–15 employees
SECTOR 07
Franchise & retail
Franchise enquiry handling, outlet support desks, order and stock coordination, field-team back office, marketing execution and local listing management.
- Franchise lead qualification
- Outlet helpdesk and escalation
- Stock and supply coordination
- Local marketing and listings
Typical desk: 3–12 employees
SECTOR 08
Travel & hospitality
Reservation desks, itinerary changes and cancellations, supplier coordination, OTA channel management, post-stay follow-up and review response.
- Booking and modification desks
- OTA and channel manager operations
- Supplier and property coordination
- Guest communication and review response
Typical desk: 4–18 employees