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Industries

Sectors where the desk is already built.

Prior domain experience is the difference between a fifteen-day ramp and a forty-five-day one. In these eight sectors we already hold process libraries, quality frameworks, assessment banks and live hiring pipelines.

01 — SECTOR DESKS

Eight domains, staffed today.

SECTOR 01

eCommerce & marketplaces

Catalogue and listing management, order processing, returns and refunds, seller-central operations, customer chat and email, marketplace health monitoring.

  • Amazon, Flipkart and Meesho seller operations
  • Catalogue enrichment and listing quality
  • Order-to-dispatch turnaround management
  • Returns, claims and dispute handling

Typical desk: 4–12 employees

SECTOR 02

Healthcare & medical billing

Revenue cycle support, eligibility verification, charge entry, claim status follow-up, denial management, patient scheduling and non-clinical helpdesk.

  • US healthcare RCM and medical billing support
  • AR follow-up and denial resolution
  • Eligibility and benefits verification
  • Appointment scheduling desks

Typical desk: 6–25 employees

SECTOR 03

Mobility, taxi & dispatch

24×7 booking and dispatch desks, driver onboarding and support, rider escalation, trip dispute resolution, fleet coordination and safety follow-up.

  • Round-the-clock dispatch coverage
  • Driver onboarding and document verification
  • Rider complaint and refund handling
  • Live trip monitoring support

Typical desk: 8–30 employees

SECTOR 04

Real estate & construction

Enquiry qualification, site-visit scheduling, CRM hygiene, documentation support, vendor coordination, tender and estimation assistance.

  • Inbound enquiry qualification and routing
  • Site visit scheduling and follow-up
  • Project documentation and MIS
  • Vendor and subcontractor coordination

Typical desk: 3–10 employees

SECTOR 05

SaaS & technology

Tier-one product support, onboarding and implementation assistance, QA testing, developer capacity, documentation and community moderation.

  • 24×7 live chat and email support
  • Onboarding and customer success assistance
  • Manual and regression QA
  • Dedicated development capacity

Typical desk: 4–20 employees

SECTOR 06

Finance, accounting & collections

Bookkeeping, reconciliation, invoicing, AR and AP, expense processing, MIS packs, and first-party collections and recovery calling.

  • Month-end close support
  • AR collections and recovery desks
  • Invoice processing and vendor queries
  • Management reporting packs

Typical desk: 3–15 employees

SECTOR 07

Franchise & retail

Franchise enquiry handling, outlet support desks, order and stock coordination, field-team back office, marketing execution and local listing management.

  • Franchise lead qualification
  • Outlet helpdesk and escalation
  • Stock and supply coordination
  • Local marketing and listings

Typical desk: 3–12 employees

SECTOR 08

Travel & hospitality

Reservation desks, itinerary changes and cancellations, supplier coordination, OTA channel management, post-stay follow-up and review response.

  • Booking and modification desks
  • OTA and channel manager operations
  • Supplier and property coordination
  • Guest communication and review response

Typical desk: 4–18 employees

02 — NOT ON THE LIST?

Sector experience helps.
It is not a requirement.

Most desk-based work is a process, a system and a quality bar. If you can describe those three things, we can hire and train against them. What changes without prior domain experience is the ramp: expect four to six weeks rather than two, and a heavier documentation effort at the start.

Describe your process

What we will ask for

  • A process document, or time with someone who does the job today
  • System access at the level a junior employee would have
  • Sample cases — including the awkward ones
  • Your definition of a good outcome and a bad one
  • Who signs off the certification before go-live

What we will tell you honestly

  • If the work needs a licence or clearance we do not hold
  • If the volume does not justify a dedicated seat yet
  • If the process is too undefined to hand over safely
  • If the ramp will run past the date you have in mind
  • If you would be better served hiring this one in-house
Next step

Tell us the role. We will send costed options in 48 hours.

Share the job, the volume and the hours you need covered. You get a written proposal with the exact team shape, the monthly figure, the ramp plan and what we will not promise.

Request a proposal Call +91 99944 61072 No obligation · No placement fee to talk